A person replies in under an hour, 9am to 10pm, seven days a week.
Reach us
- WhatsApp — +880 1700 000000. Fastest option, and you can send photographs.
- Messenger — m.me/oneroof.
- Email — help@oneroof.test. Best for anything needing documents.
- Phone — 16xxx, 9am to 10pm.
Before you write
Have your order number ready. If something arrived damaged, a photograph of the item and the packaging lets us resolve it in one message instead of four.
Things you can do yourself, faster
Complaints
If support has not resolved something within 48 hours, reply to the same thread with the word escalate. That routes it to a supervisor and out of the normal queue.