Enter your order number and the email you checked out with. Riders update the status at every hand-off, so what you see here is what we see.
Where is my order?
Use the form below. Your order number is in the confirmation email and starts with a #. If you checked out as a guest, use the same email address you typed at checkout.
What the statuses mean
- Processing — payment confirmed, the warehouse is picking your items.
- On hold — we are waiting on a bank transfer or a stock check. We will call if anything is wrong.
- Out for delivery — a rider has your parcel. Keep your phone nearby; riders call before arriving.
- Completed — delivered and paid for. Your 7-day return window starts from this date.
Nobody was home
Riders attempt delivery twice. After a second failed attempt the parcel returns to our Dhaka hub and we hold it for seven days before refunding. Call support if you need it held longer.